You can ask us to delete your ViewRunner account at any time. This page explains how to do it, what happens afterwards, and what we keep.

How to request deletion

If you have the app or can sign in

1. Open Profile → Settings → Delete my account (on the website: My Profile → Delete my account).
2. Confirm with your password. On the website you also type DELETE to confirm.
3. Your account is scheduled for deletion and you receive a confirmation email.

If you can no longer sign in, or have removed the app

Email support@viewrunner.click from the email address on the account, with the subject Delete my account. We will verify that the address matches the account and schedule the deletion for you. You do not need to install anything to make this request.

What happens next

• For 30 days your account keeps working normally. This window exists so an accidental or regretted request can be undone — sign in and choose Cancel deletion, or reply to our email.
• After 30 days the account is closed. Sign-in stops working and the app will no longer accept it.
• Permanent erasure is then carried out by our staff. Your name, email address, phone number and profile details are removed or replaced, and your posts, comments and uploaded photos and videos are deleted.

Withdraw your balance first

Deleting your account does not pay out your wallet. If you have a balance you want, withdraw it before you request deletion — and let any withdrawal already in progress finish, so it is not interrupted.

What we keep, and why

Records of money that moved — wallet transactions, withdrawals, deposits and earnings — are kept after erasure, with your personal details removed from them so they refer only to a deleted member. We keep these because we are required to account for payments made, and because they are what lets us investigate fraud and chargebacks. They no longer identify you.

Questions

If anything here is unclear, or you want to know exactly what we hold about you, contact us at support@viewrunner.click before you request deletion. See also our Privacy Policy.